Rabu, 24 Juni 2015
Complaint Letter
Juwita Sandra
Juwono
JL. Buaran 2
No.9
Jakarta Timur,
13470
9 th June, 2015
Customer Care
Manager
Customer Service
Samsung Kelapa
Gading
Ruko Bulevard
Raya
Jakarta Utara
Dear Sir,
I am writing
to you to complain about the mobile I bought from your online store on 8 th June 2015 . I have
been a loyal customer of yours for the last 4 years and have successfully made
many purchases over the years. Unfortunately, however, this time I am
dissatisfied with the service you have provided.
The mobile
telephone I ordered was the latest smart phone, the Samsung Android SA23. My
reasons for choosing this model was that you advertised it on your website as
having the new Swype texting system and complete social network support.
Unfortunately, neither of these functions works properly. When I try to write a
text message, the system either crashes or switches into Chinese and does not
recognise the words. Likewise, the telephone does not have the advertised
complete social network support, as I am unable to upload photographs to
Twitter and Facebook.
For these
reasons, I would ask you either to refund the purchase price in full or send me
a replacement handset. I look forward to your immediate response.
Yours
faithfully
Juwita Sandra Juwono
